By Mr W. - Peterborough on 06/12/2016

“Thank you for replacing our broken toilet cistern. We will certainly recommend Drain Doctor Peterborough for plumbing emergencies.”

Mr W. – Peterborough

A call for an emergency plumber was recently received by the Drain Doctor Peterborough office when a heavy object fell off a wall and onto the cistern of a toilet at a Peterborough property.

The cistern cracked and fell away from the wall, flooding the cloakroom. Mr W., who was at the property at the time, managed to isolate the water supply to the cistern before calling our office for help.

With a commitment to arriving on site within two hours of receiving an emergency plumbing call, our next available technician was sent to the property, getting there in just over an hour.

On arrival, the Drain Doctor Peterborough technician surveyed the damage. The cistern was beyond repair and would need replacing.

Using our national fixed price menu and sourcing equipment costs from the Drain Doctor Peterborough office a quote was passed to the customer to fit a replacement cistern.

Mr W. was happy with the quote provided and agreed to us carrying out the emergency plumbing work. A short while later our technician returned with a replacement cistern and installed it in the cloakroom.

Once the unit had been replaced and connected up, the water supply was reinstated and the system was checked for leaks.

The Drain Doctor Peterborough technician tidied the work site and left the property with a fully working toilet.

For all emergency plumbing enquiries please contact the Drain Doctor Peterborough Plumbing and Drainage office by calling 01733 841037 or by using our online query form at the top of the page.